Ofgem urged to better support vulnerable energy customers in debt

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

Electricity pylon
Energy customers miss out on £5.1m compensation from network operators

A new report by Citizens Advice suggests many customers miss out on payment because they forget to apply or are unaware

Poor customer service
Increasing numbers of small suppliers ‘offering poor customer care’

Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings

Smaller energy firms ‘offering worst customer service’

Citizens Advice has ranked TOTO Energy and Solarplicity at the bottom of its leaderboard

‘Time of Use’ tariff customers ‘not actually saving money’

Citizens Advice warns lessons learned must be taken into account before such tariffs become more widespread

Smart meter deadline should be extended to 2023, says Citizens Advice

Customers contacted its helpline with more than 3,000 technology issues last year

Iresa branded ‘worst energy company for customer service’

Citizens Advice said it received more than 9,000 complaints per 100,000 customers

Citizens Advice tell networks ‘give our money back’

A £285 rebate should be given to every gas and electricity user in the UK after they were charged too much by network operators. That’s according to Citizens Advice, which has suggested energy network companies have made around £7.5 billion in profits at the expense of consumers over the last eight years. The national charity says key decisions […]

Extra Energy tops complaints list for second time

Extra Energy has been voted the energy supplier with the worst customer service for the second time. It was awarded the lowest score on Citizens Advice’s star rating system, receiving 2.05 stars for the January to March period, down from the 2.5 stars it received between October and December 2016. In terms of complaints handling, […]

New tool ranks energy suppliers’ customer service

A new online tool which rates the customer service provided by energy suppliers has been launched. It will allow consumers to see how good the 18 biggest energy suppliers are at providing service and help them make informed choices about switching. The tool uses a star rating system from one to five, with the number […]