‘Radical reform of energy market needed to protect customers’

That’s according to Citizens Advice, which says the government and Ofgem must work together to ensure all energy customers can benefit from new technologies and business models entering the market

Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Collapse of 11 energy suppliers ‘could cost consumers £172m’

Citizens Advice estimates that is the total amount left behind by the failed energy suppliers

Government targets firms exploiting customer loyalty – will energy suppliers face direct CMA fines?

Under the proposals, the Competition and Markets Authority will receive new powers to decide if consumer law has been broken by companies

Energy and water customers overcharged by £24bn, says Citizens Advice

Its report suggests ‘misjudgements’ by Ofgem and Ofwat on key decisions meant customers have been paying ‘far too much’ for the pipes that connect energy and water to their homes

Put customers in driving seat of EV charging scheme designs, says Citizens Advice

The consumer body says companies should guarantee minimum levels of savings or income

Ofgem urged to better support vulnerable energy customers in debt

Citizens Advice claims energy suppliers’ approach to debt collection is often seen as ‘aggressive’ which can make problems worse for those in debt

Electricity pylon
Energy customers miss out on £5.1m compensation from network operators

A new report by Citizens Advice suggests many customers miss out on payment because they forget to apply or are unaware

Poor customer service
Increasing numbers of small suppliers ‘offering poor customer care’

Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings

Smaller energy firms ‘offering worst customer service’

Citizens Advice has ranked TOTO Energy and Solarplicity at the bottom of its leaderboard