Ofgem ‘could save consumers a further £1.7bn in next network price control’

That’s the claim from Citizens Advice, which in 2017, found energy networks would make up to £7.5 billion in unjustified profits over the course of the current price control

Almost three million Brits are ‘behind on energy bills due to Covid-19’

Citizens Advice says one-in-three black people are struggling to pay one or more bills, compared to one-in-eight white people

More than a third of Brits ‘paying more for their energy’

Around 9.7m households have not taken steps to change their home energy usage, despite the opportunity to reduce their energy bills and contribute towards cutting carbon emissions

Energy bills
Many energy customers ‘still struggling to get accurate gas and electricity bills’

That’s the suggestion from Citizens Advice, which polled 3,000 people from across the UK and found an accurate bill is the top priority for consumers

‘Radical reform of energy market needed to protect customers’

That’s according to Citizens Advice, which says the government and Ofgem must work together to ensure all energy customers can benefit from new technologies and business models entering the market

Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Collapse of 11 energy suppliers ‘could cost consumers £172m’

Citizens Advice estimates that is the total amount left behind by the failed energy suppliers

Government targets firms exploiting customer loyalty – will energy suppliers face direct CMA fines?

Under the proposals, the Competition and Markets Authority will receive new powers to decide if consumer law has been broken by companies

Energy and water customers overcharged by £24bn, says Citizens Advice

Its report suggests ‘misjudgements’ by Ofgem and Ofwat on key decisions meant customers have been paying ‘far too much’ for the pipes that connect energy and water to their homes

Put customers in driving seat of EV charging scheme designs, says Citizens Advice

The consumer body says companies should guarantee minimum levels of savings or income