Ofgem reportedly spends millions on consultants amid energy crisis

The energy regulator has allegedly spent £14 million in the first three months of the year

Prepayment customers ‘self-disconnect’ as energy bills soar

The number of people unable to top up their prepayment meter increased eightfold last month, warns a charity

Demand for fuel debt advice ‘more than doubles the pre-pandemic level’

The growing demand for advice relating to energy bills should concern policymakers, Citizens Advice has warned

‘Energy supplier customer service plummets’ as energy bills skyrocket

Utilita, Ecotricity, Good Energy, Boost Power and OVO have the lowest score in customer service, according to Citizens Advice

Industry responds to Energy Security Strategy

Will the new energy plan help the UK boost its energy independence? Leading voices respond to the government’s new strategy

Citizens Advice crisis support broke new record in March

The charity criticised the government for lack of support ahead of the new price cap

Energy firm collapses to cost customers up to £2.4bn

Ofgem has warned that customers could face a potential bill of billions from the collapse of more than 30 suppliers

October’s predicted price hike ‘to leave 14.5m people unable to pay energy bills’

The stark findings come ahead of this week’s Spring Statement where the Chancellor has been urged by Citizens Advice to announce further support for families struggling to pay their bills after the predicted £145 a month hike to energy costs

Will heat network customers be struck by bigger increases in bills?

Nearly 17,000 blocks of flats are exposed to higher prices, according to research

Gas networks partner with charity to help 17.5k vulnerable people

Vulnerable households will access carbon monoxide information and energy advice