The industry has welcomed the fall in the energy price cap, however, it highlighted that energy bills will still be nearly double what they were just 18 months ago

More than 32,400 people required help with energy debts during the first four months of 2023

Consumers have taken steps to reduce their energy use, and some have employed other strategies such as skipping meals to afford bills, according to a survey by Ofgem

Switching performance will still be reported quarterly via the Citizen’s Advice Ratings tool, the company said

Citizens Advice and Ofgem have established a phone line for energy customers with prepayment meters to share their experiences

The new platform makes it easier for eligible energy customers to sign up to the Priority Services Register and receive extra support

The national evidence call is expected to help Ofgem assess how to better protect the most vulnerable households

The charity has called for cash payments of up to £1,500 to support certain households

Typical household energy bills are set to rise to £3,000 per year next month

The energy industry has raised concerns over the rising rates of the government’s Energy Price Guarantee scheme