Citizens Advice tell networks ‘give our money back’

A £285 rebate should be given to every gas and electricity user in the UK after they were charged too much by network operators. That’s according to Citizens Advice, which has suggested energy network companies have made around £7.5 billion in profits at the expense of consumers over the last eight years. The national charity says key decisions […]

Extra Energy tops complaints list for second time

Extra Energy has been voted the energy supplier with the worst customer service for the second time. It was awarded the lowest score on Citizens Advice’s star rating system, receiving 2.05 stars for the January to March period, down from the 2.5 stars it received between October and December 2016. In terms of complaints handling, […]

New tool ranks energy suppliers’ customer service

A new online tool which rates the customer service provided by energy suppliers has been launched. It will allow consumers to see how good the 18 biggest energy suppliers are at providing service and help them make informed choices about switching. The tool uses a star rating system from one to five, with the number […]

New energy supplier complaint tool launches

Citizens Advice has launched a new tool to help small businesses choose an energy supplier. The new league table, to be released quarterly, allows millions of small firms to compare how well suppliers are managing their complaints so they can make informed decisions on how best to avoid delays and extra expenses. E.ON takes first place in its handling […]

Energy complaints handling: Best and worst firms

New supplier Places for People Energy has been ranked at the top of the league table for complaints handling while Extra Energy is said to be the worst. The latter firm is at the bottom of Citizens Advice’s latest ranking – which measures how well energy companies are handling customer complaints – for the third […]

Best and worst energy suppliers’ complaints gap widest on record

The gap between the best and worst performing energy suppliers at dealing with customer complaints is the widest on record. The latest table of 21 energy firms from Citizens Advice reveals small energy supplier Extra Energy performed 80 times worse than the best performing Big Six supplier SSE. The former company received 1,791 complaints per […]

Best and worst energy suppliers for complaints handling

Extra Energy has been named the worst supplier for handling customer complaints while SSE has been ranked on top. Citizens Advice revealed there were 1,682 complaints per 100,000 Extra Energy customers between January and March this year – the highest ratio ever recorded over the course of the league table’s five-year history. Co-operative Energy was […]

Two million households hit with shock energy bills

Energy suppliers have hit more than two million households with large late bills in the last year. That’s a result of consumers initially being undercharged, according to new estimates from Citizens Advice. It found the average back-bill was for £206, with 15% of those who had been back-billed saying they were charged more than £250. […]

Pre-pay meters ‘cost £226 more a year’

Energy customers on pre-payment meters have been paying an average of £226 a year more than they would have done on the cheapest direct debit tariff. That’s according to charity Citizens Advice. They added the gap between the cheapest and most expensive tariffs widened by up to a third in six months. Co-Operative Energy, which […]

Npower most-complained about energy provider – again

Energy supplier npower topped the table for the most complaints again last year, according to a new survey. Figures from Citizens Advice reveal more complaints were made about the Big Six power provider than any other large supplier every quarter in 2013. The charity suggests late bills, payments being stopped and new accounts not being […]