Energy industry responds to new energy price cap

The industry has welcomed the fall in the energy price cap, however, it highlighted that energy bills will still be nearly double what they were just 18 months ago

‘Number seeking help with energy bills jumps by 112%’

More than 32,400 people required help with energy debts during the first four months of 2023

Energy bill anxiety: Half of UK consumers fear payment struggles

Consumers have taken steps to reduce their energy use, and some have employed other strategies such as skipping meals to afford bills, according to a survey by Ofgem

British Gas switches off from Energy Switch Guarantee

Switching performance will still be reported quarterly via the Citizen’s Advice Ratings tool, the company said

Ofgem: New phone line for prepay energy complaints

Citizens Advice and Ofgem have established a phone line for energy customers with prepayment meters to share their experiences

New website offers vital support to vulnerable customers across Britain

The new platform makes it easier for eligible energy customers to sign up to the Priority Services Register and receive extra support

Ofgem launches major investigation into prepayment meters across the nation

The national evidence call is expected to help Ofgem assess how to better protect the most vulnerable households

Citizens Advice: “Social tariff is now essential”

The charity has called for cash payments of up to £1,500 to support certain households

Energy suppliers start writing to customers to warn them of bill increases

Typical household energy bills are set to rise to £3,000 per year next month

Energy industry responds to new energy price cap

The energy industry has raised concerns over the rising rates of the government’s Energy Price Guarantee scheme