New rules for energy brokers to clear out cowboys

Energy brokers who act as go-betweens for consumers and suppliers will have to sign up to a new code of conduct under new plans to clear out the cowboys. A number of dodgy brokers have given the sector a bad name and this is the latest attempt to clean up brokers’ reputations once and for […]

Ofgem’s energy market reforms ‘don’t go far enough’

Ofgem’s new code of conduct to make the energy market simpler and fairer for consumers “do not go far enough”. That’s the comment from Which? following the launch of the energy regulator’s new rules this week. The consumer body believes improving the way suppliers deal with their customers is a step forward but claims Ofgem […]

Ofgem launches new standards for energy suppliers

Ofgem’s rigorous new standards of conduct to ensure energy suppliers are treating consumers fairly have come into force this week. The new rules have been introduced as part of the first stage of the energy regulator’s Retail Market Review (RMR) reforms to make the market “simpler, clearer and fairer” for consumers. They cover a range […]