Ofgem vows to take “robust action” to tackle “unfair” direct debit rises

The regulator has pledged to take “robust enforcement” if claims over hiking charges prove correct

Crisis triggers new fall in energy switching

Energy switching activity dipped by 70% in November, Energy UK finds

Majority of business customers in water market ‘are unaware of the choice of retailer’

Ofwat’s new report finds the market is working less well for smaller business customers

Ofgem appoints five suppliers to take over customers of six collapsed firms

The suppliers will take on a total of 70,600 domestic and non-domestic customers

Ofgem to crackdown on ‘unscrupulous’ energy brokers

The new package of support aims to accelerate dispute resolution services and enable small businesses to switch more smoothly to another supplier

Vattenfall enters French retail energy market

It already supplies more than 4,000 business customers in the country

Blackpool Council granted water self-supply licence

It hopes to reduce costs through monitoring and cutting water consumption

Coca-Cola granted self-supply retail water licence

It is the fourth company in England to be granted a licence to supply its own water and wastewater services since the business retail market opened last year

Ofwat reviews credit requirements for water retailers

Ofwat has launched a review of the market codes that set out credit requirements for retailers in the business retail market. Currently, retailers can choose to prepay wholesalers for the water their customers use or postpay, which includes providing a form of credit. This must cover the cost of supplying their customers for 50 days […]

Rising tide of water complaints from businesses

There was an increase in complaints from non-household customers during the second quarter of the year. Consumer Council for Water (CCWater) received 559 complaints – around three times as many as the same period last year. The watchdog said it had expected to see an increase while the industry adjusts to the new non-household retail […]