The regulator has pledged to take “robust enforcement” if claims over hiking charges prove correct

Energy switching activity dipped by 70% in November, Energy UK finds

Ofwat’s new report finds the market is working less well for smaller business customers

The suppliers will take on a total of 70,600 domestic and non-domestic customers

The new package of support aims to accelerate dispute resolution services and enable small businesses to switch more smoothly to another supplier

It already supplies more than 4,000 business customers in the country

It hopes to reduce costs through monitoring and cutting water consumption

It is the fourth company in England to be granted a licence to supply its own water and wastewater services since the business retail market opened last year

Ofwat has launched a review of the market codes that set out credit requirements for retailers in the business retail market. Currently, retailers can choose to prepay wholesalers for the water their customers use or postpay, which includes providing a form of credit. This must cover the cost of supplying their customers for 50 days […]

There was an increase in complaints from non-household customers during the second quarter of the year. Consumer Council for Water (CCWater) received 559 complaints – around three times as many as the same period last year. The watchdog said it had expected to see an increase while the industry adjusts to the new non-household retail […]