2019 ‘could be the worst year for energy price rises on record’

Look After My Bills suggests both the frequency and severity of price hikes could reach unparalleled levels this year

Half a million energy customers switched supplier in May

Energy UK suggests half a million customer switches every month has become the ‘new normal’

Shell Energy Retail to refund and compensate 12,000 customers

The energy supplier will have to make a total payment of £390,000 after charging customers above the price cap

Rent
Almost a tenth of renters wrongly told they can’t switch

Auto-switching service Migrate says this costs people who rent an average of £315 more than they need to be paying each year

Igloo
Igloo Energy cuts prices by 3%

The move marks the second time the challenger energy brand has dropped its prices this year

Taxes
Are council-owned energy firms burning a hole in the taxpayer’s pocket?

A new investigation by The Times suggests many council-owned suppliers regularly lose taxpayer money

Poor customer service
Increasing numbers of small suppliers ‘offering poor customer care’

Citizens Advice has scored five suppliers less than two stars out of five in its latest rankings

Lightbulb in dark room
Are energy suppliers leaving consumers in the dark?

A new survey of UK billpayers, conducted by customer service business Quadient, suggests the majority of customers seem to think so

London Council launches new green energy supplier

Beam Energy has been set up as a not-for-profit company

OVO Energy
OVO Energy to absorb Economy Energy’s customer base

Energy regulator Ofgem has appointed the supplier to take on the failed business’ customers