Welsh public ‘most satisfied with energy suppliers’

Londoners are the least content with their deals

Greggs signs water supply deal

Edinburgh-based Business Stream will supply water to the baked goods retailer’s 1,650 shops

Consumers ‘look to banks, shops and supermarkets for energy’

The digitisation of the energy sector is making it increasingly possible for businesses to provide energy as part of wider package of lifestyle services

Octopus Energy hav-ink success with customer ratings

Octopus Energy has been voted uSwitch’s ‘Supplier of the Year’ in terms of customer satisfaction. Beating the Big Six, the small supplier hit a 96% overall customer satisfaction score in a survey of more than 17,000 UK consumers. It also came top in four other categories including Best Customer Service and Most Likely to be […]

Are energy supplier break-ups the hardest of all?

  More than a tenth of people say they have found it harder to ‘break up’ with their energy supplier than end a romance. That’s according to a survey from comparethemarket.com, which asked 2,000 adults about the dynamics of their energy tariff relationships. The research also found around 40% of Brits have been with their […]

Centrica launches digital platform to supply small firms

Centrica has collaborated with a software developer to launch British Gas Lite, a new electricity service aimed at small and medium-sized businesses. Using Nottingham-based ENSEK’s retail energy platform, the online service aims to allow better management of industry and customer facing processes including those relating to revenues, billing and accounting. Customers pay by monthly, variable direct […]

New energy supplier enters orbit

A new entrant to the UK’s gas and electricity retail market has begun to sign up customers. Orbit Energy says it offers an affordable electricity and gas supply service throughout the country, as well as a convenient service allowing customers to sign up or change the terms of their deal with minimum hassle. Tim Szakacs, […]

Price rises begin amongst some small suppliers

Some small energy companies have begun hiking their prices. Supplier Toto Energy is raising the price of its variable rate tariffs by up to 27%. Good Energy has also said it will hike electricity bills on the 18th of January by 7.5% and gas by 6.8% for 70,000 customers. This means a household with typical […]

Economy Energy ‘UK’s worst energy supplier’

Economy Energy has been rated the UK’s worst energy supplier for the second quarter in a row. That’s the result from a new Citizens Advice survey, which scores energy firms against five criteria including the way customer complaints are handled, how easy it is to switch, the quality customer service, how easy bills are to […]

Customers ‘in the dark over energy bills’

  As many as 13 million households are unaware they could be on the UK’s worst value energy deals. That’s the verdict from customer communication specialist Wiraya, which has claimed of the 66% of UK households estimated to be on the worst value tariffs by Ofgem, just 17% are actually aware of it. In a […]