Bulb appointed to take on Gnergy’s customers

Energy regulator Ofgem has selected the challenger firm to cater for consumers signed up to the failed supplier

Gnergy Ltd goes bust

The gas and electricity supplier, which had around 9,000 domestic customers and a small number of non-domestic customers, is ceasing to trade

Bulb cuts gas rates but steps up power prices

The firm, which has more than 1.6 million customers in the UK, says the changes are driven by falling wholesale gas prices and higher electricity network and policy costs respectively

Igloo Energy ensures chilled out customers by joining Energy Switch Guarantee

The initiative, set up by industry body Energy UK, aims to make the process of switching supplier easier, fairer and smoother for customers

Reminder note to switch
Nearly 450,000 customers switched energy supplier in January

That’s according to Energy UK’s latest electricity switching figures, which reveal this is up 17% compared with January last year, when 382,665 people made the switch

Switching broke half-million milestone in November

Energy UK suggests total figures for the year are already equal with 2018’s record of 5.8 million switches

Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’

Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff

Half a million households ‘could face price hike of £114’ as deals come to an end

New analysis suggests this could collectively cost UK households more than £57 million a year compared to their current energy costs

Are energy deals advertised as ‘100% renewable’ as green as they seem?

A Which? investigation suggests the answer is no

Energy suppliers ‘too slow at helping customers in debt’

Energy regulator Ofgem says although the number of disconnections for debt fell to record lows last year, not enough customers are being helped onto repayment plans