E.ON sees core earnings rise 10% to €1.7bn

The Big Six supplier gained around 100,000 new domestic customers over the same period the year before

Total of 21 price rises see UK energy bills soar £590m this year

Suppliers E.ON and Bulb have each issued two price rises this year

Iresa branded ‘worst energy company for customer service’

Citizens Advice said it received more than 9,000 complaints per 100,000 customers

Ofgem investigates Utility Warehouse over treatment of customers in debt

The regulator will look into whether the energy supplier has appropriate repayment options in place

Welsh public ‘most satisfied with energy suppliers’

Londoners are the least content with their deals

Greggs signs water supply deal

Edinburgh-based Business Stream will supply water to the baked goods retailer’s 1,650 shops

Consumers ‘look to banks, shops and supermarkets for energy’

The digitisation of the energy sector is making it increasingly possible for businesses to provide energy as part of wider package of lifestyle services

Octopus Energy hav-ink success with customer ratings

Octopus Energy has been voted uSwitch’s ‘Supplier of the Year’ in terms of customer satisfaction. Beating the Big Six, the small supplier hit a 96% overall customer satisfaction score in a survey of more than 17,000 UK consumers. It also came top in four other categories including Best Customer Service and Most Likely to be […]

Are energy supplier break-ups the hardest of all?

  More than a tenth of people say they have found it harder to ‘break up’ with their energy supplier than end a romance. That’s according to a survey from comparethemarket.com, which asked 2,000 adults about the dynamics of their energy tariff relationships. The research also found around 40% of Brits have been with their […]

Centrica launches digital platform to supply small firms

Centrica has collaborated with a software developer to launch British Gas Lite, a new electricity service aimed at small and medium-sized businesses. Using Nottingham-based ENSEK’s retail energy platform, the online service aims to allow better management of industry and customer facing processes including those relating to revenues, billing and accounting. Customers pay by monthly, variable direct […]