Switching broke half-million milestone in November

Energy UK suggests total figures for the year are already equal with 2018’s record of 5.8 million switches

Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’

Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff

Half a million households ‘could face price hike of £114’ as deals come to an end

New analysis suggests this could collectively cost UK households more than £57 million a year compared to their current energy costs

Are energy deals advertised as ‘100% renewable’ as green as they seem?

A Which? investigation suggests the answer is no

Energy suppliers ‘too slow at helping customers in debt’

Energy regulator Ofgem says although the number of disconnections for debt fell to record lows last year, not enough customers are being helped onto repayment plans

Majority of customers ‘want to save energy but don’t know how’

A new report highlights a general lack of consumer awareness, with 45% of people still being unsure about which domestic appliances use the most power

2019 ‘could be the worst year for energy price rises on record’

Look After My Bills suggests both the frequency and severity of price hikes could reach unparalleled levels this year

Half a million energy customers switched supplier in May

Energy UK suggests half a million customer switches every month has become the ‘new normal’

Shell Energy Retail to refund and compensate 12,000 customers

The energy supplier will have to make a total payment of £390,000 after charging customers above the price cap

Rent
Almost a tenth of renters wrongly told they can’t switch

Auto-switching service Migrate says this costs people who rent an average of £315 more than they need to be paying each year