Less than a third of us switch provider but seven out of ten consumers are unhappy with the service from their energy suppliers, new research claims.
According to a recent YouGov poll sponsored by Avanade, the British population is not very good at switching suppliers.
Daryn Edgar, Senior Director at Avanade said: “Energy buyers are hugely frustrated that whilst prices have soared customer service seems to have diminished discontentment for long, especially given the threat of a host of new entrants.”
However, younger people were more likely to switch. The poll revealed 50% of the 18-24 age bracket changed their provider last year compared to 26% from the over 55s group.