Welsh public ‘most satisfied with energy suppliers’

Londoners are the least content with their deals

Pathway to COP26 report

People in Wales are the most satisfied with their energy suppliers, while Londoners are the least content with their deals.

That’s according to a new survey from consumer group Which?, which asked 8,397 energy customers across the country to rate how happy they were with their energy firm.

Around 43% of energy customers in Wales said they are very satisfied, compared to only 30% in the capital.

Across the country overall, slightly more than a third of energy customers said they’re very satisfied with their current energy firm – despite this, 55% have recently switched.

This was more common among homeowners than renters, with around 61% of homeowners having switched, compared with four-in-10 tenants.

The most common reason given for changing supplier was to find a cheaper deal (79%), followed by seeking better customer service (31%).

Alex Neill, Managing Director of Home Products and Services at Which?, said: “With only a third of energy customers are very satisfied with their provider, suppliers should be doing more to give their customers a fair deal and good customer service.

“With a number of the big energy companies pumping up their prices in the recent weeks, energy customers should look to switch suppliers wherever they are in the country. Whether a homeowner or a tenant, by switching people could potentially save up to £398 a year.”

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