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Energy customers’ compensation for delayed switches begins 1st April

From 1st April, energy customers will receive £30 compensation if their supplier fails to complete a switch within five working days

In a move set to come into effect in just five days, energy customers in the UK will be eligible for £30 compensation if their switch to a new supplier exceeds five working days, starting from 1st April.

This measure responds to a significant increase in switching rates, which by the end of October 2023 were three times higher than in November 2022, according to Ofgem statistics.

Energy suppliers will now have a shorter window of five days, instead of the previous 15 days, to facilitate the transfer process for customers switching to a new energy provider.

Failure to meet this deadline will result in a £30 compensation payout to the affected customer.

Furthermore, between 1st April and 30th June 2024, the energy price for a typical household utilising both electricity and gas and paying via direct debit will decrease to £1,690 annually.

This marks a reduction of £238 per year compared to the previous price cap set between 1st January and 31st March 2024, which stood at £1,928.

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