Cold couple
Urgent action ‘needed to improve support for vulnerable customers’

A new report calls for suppliers, regulators and government, as well as other organisations to do more to identify and assist struggling billpayers

Meal on a plate
Logistics firm puts two million doomed meals back on the table

Fowler Welch and FareShare have slashed food waste since partnering in 2016

Ring ring! Power cut helpline reaches three million calls

The 105 hotline allows people to contact their local electricity network in the event of an outage

Ofgem: Some suppliers ‘turning to force too readily’ to recover energy debt

The regulator says the number of meters installed under court warrant rose to 84,000 last year

UKPN pledges to help vulnerable power cut customers

UK Power Networks (UKPN) is offering extra support to vulnerable customers affected by power cuts and blackouts around the UK. The owner and operator of electricity cables and power lines across London, the South East and East of England says while its engineers work to restore power as quickly and as safely as possible, it […]