Ofwat

It has written a letter and made a series of recommendations to help reinforce trust and confidence in the market

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top

Regulator Ofwat said companies must outline how they will do this in their business plans by 3rd September 2018

It is consulting on a new set of proposals until 21st August

It is part of regulator Ofwat’s proposals to rebuild public trust

Each customer will receive a total rebate of around £15 over the next two years

Water regulator Ofwat said a lack of proper emergency responses caused ‘significant hardship’

Environment Secretary Michael Gove welcomed the proposals and agreed stepping up demands from water companies on transparency around dividends and profits

The survey found a majority of businesses are now aware of the market

It is the fourth company in England to be granted a licence to supply its own water and wastewater services since the business retail market opened last year