Ofwat

Severn Trent Water, South West Water and United Utilities customers will see reductions of between £18 and £43

The latter business water supplier has entered into liquidation

The new alliance brings together Ofwat, the Environment Agency and Drinking Water Inspectorate to follow a range of projects for inter-regional water transfer and other joint projects

Ofwat is stepping in to ensure customers have a new water retailer as soon as possible

The National Audit Office says regulators, including those covering energy and water, have not been specific enough in defining the overall outcomes they want to achieve for consumers

The move is expected to help the council reduce costs

The regulator said Severn Trent Water, South West Water and United Utilities have delivered ‘high quality plans’, which set out how they will reduce customer bills

The regulator aims to make the compensation arrangements ‘fairer, faster and more hassle free’

It has written a letter and made a series of recommendations to help reinforce trust and confidence in the market

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top