Ofwat
Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top
Regulator Ofwat said companies must outline how they will do this in their business plans by 3rd September 2018
It is consulting on a new set of proposals until 21st August
It is part of regulator Ofwat’s proposals to rebuild public trust
Each customer will receive a total rebate of around £15 over the next two years
Water regulator Ofwat said a lack of proper emergency responses caused ‘significant hardship’
Environment Secretary Michael Gove welcomed the proposals and agreed stepping up demands from water companies on transparency around dividends and profits
The survey found a majority of businesses are now aware of the market
It is the fourth company in England to be granted a licence to supply its own water and wastewater services since the business retail market opened last year
The regulator will examine if water companies planned ahead sufficiently in the run up to the recent severe weather conditions
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