How much compensation should customers receive if taps run dry?

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top

High debt water firms could share £230m of financial gains with customers

Regulator Ofwat said companies must outline how they will do this in their business plans by 3rd September 2018

Ofwat proposes changes to transparency and governance principles

It is consulting on a new set of proposals until 21st August

Ofwat: Water companies’ executive pay must be linked to customer service

It is part of regulator Ofwat’s proposals to rebuild public trust

Thames Water to pay back £120m to customers for leak failures

Each customer will receive a total rebate of around £15 over the next two years

UK’s largest water firms ‘didn’t do enough against Beast from the East’

Water regulator Ofwat said a lack of proper emergency responses caused ‘significant hardship’

Ofwat sets out water reforms proposals to rebuild public trust

Environment Secretary Michael Gove welcomed the proposals and agreed stepping up demands from water companies on transparency around dividends and profits

Slow start for England’s retail water market

The survey found a majority of businesses are now aware of the market

Coca-Cola granted self-supply retail water licence

It is the fourth company in England to be granted a licence to supply its own water and wastewater services since the business retail market opened last year

Ofwat launches review after Beast from the East disrupts water supplies

The regulator will examine if water companies planned ahead sufficiently in the run up to the recent severe weather conditions