Ofwat

The regulator said Severn Trent Water, South West Water and United Utilities have delivered ‘high quality plans’, which set out how they will reduce customer bills

The regulator aims to make the compensation arrangements ‘fairer, faster and more hassle free’

It has written a letter and made a series of recommendations to help reinforce trust and confidence in the market

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top

Regulator Ofwat said companies must outline how they will do this in their business plans by 3rd September 2018

It is consulting on a new set of proposals until 21st August

It is part of regulator Ofwat’s proposals to rebuild public trust

Each customer will receive a total rebate of around £15 over the next two years

Water regulator Ofwat said a lack of proper emergency responses caused ‘significant hardship’

Environment Secretary Michael Gove welcomed the proposals and agreed stepping up demands from water companies on transparency around dividends and profits