“Customers struggling to pay their bills may suffer from poor wellbeing”

More than half of water customers believe they will struggle to pay a utility bill in the coming months, according to an Ofwat survey

Ofwat awards £2.65m to Welsh Water for green projects

One of the projects is designed to help reduce wasted water through improved management of leaks

Ofwat announces new permanent CEO

The water regulator has confirmed that David Black will be its new permanent Chief Executive

Thames Water blamed for dumping raw sewage into rivers over 5,000 times in 2021

Campaigners have claimed that the company dumped untreated water for more than 68,000 hours into rivers

‘More than a third struggle to pay water bills fairly frequently’

Just a third of customers would trust their water firm to fix a problem quickly, according to a new survey

Thames Water to revise smart metering policy after Ofwat challenge

The regulator was concerned the water firm “unfairly” removed or limited access to water usage data

Five water firms under investigation over wastewater treatment practices

Ofwat has raised concerns over how these water companies were running sewage treatment works

Competition watchdog clears Pennon’s £425m takeover of Bristol Water

The deal was initially struck in June 2021, however an investigation was launched by the Competition and Markets Authority in December last year

Water firms urged to unveil plans to protect rivers after ‘regular’ sewage spills

Ofwat expects water companies to publish plans that run up to March 2025 and they should support any forthcoming targets from government regarding improvements to river quality

Businesses’ water bills to rise

Price caps in the business retail market will increase by 0.49%