OVO Energy to pay £8.9m for overcharging customers

The supplier has accepted the failings in its IT systems and compliance processes over five years resulted in too many customers receiving inaccurate or incomplete information

Ofgem investigates if Utilita overcharged energy prepayment meter customers

The regulator said the opening of the probe does not imply any findings have been made about non-compliance by the supplier

SSE to cut energy prices in line with Ofgem’s cap

However, some very low energy usage customers may see an increase on their bills

Energy bills to fall by £75 as Ofgem lowers price cap

The default price cap will reduce from £1,254 to £1,179 from 1st October until March 2020

Views sought on energy PPM customers’ self-disconnection

Ofgem has launched a call for evidence until 10th December 2018

Campaigners demand ‘equality’ for PPM energy customers

Fuel poverty campaigners delivered a message to the competition watchdog today, demanding “equality” for energy consumers on prepayment meters (PPM). Around a dozen of them from Fuel Poverty Action, National Right to Fuel Campaign, Unison and the All African Women’s Group, held placards that said ‘Your cap doesn’t fit’, ‘Higher Tariffs = Discrimination’ and ‘Cold […]

CMA consults on implementing PPM price cap

A consultation on the technical details of how the price cap for prepayment meter (PPM) customers will be calculated and implemented has been launched. The Competition and Markets Authority (CMA) proposed introducing a price cap for PPM customers from April next year following a two-year investigation into the energy market. It found the cheapest available […]

Ofgem: Energy suppliers must treat PPM customers fairly

Ofgem is calling on energy companies to treat prepayment meter (PPM) customers fairly. It found around 40% of suppliers charge up to £180 for PPM installations and 5% charge £160 to remove them. The regulator also revealed although 40% of companies don’t charge security deposits when customers wish to pay by standard credit or direct […]

SSE opens up cheapest energy tariff

SSE has become the only major supplier to offer its cheapest energy tariff to prepayment meter (PPM) customers. That means householders who pay for their energy using a PPM can now choose the supplier’s ‘Discounted Energy April 2015’ fixed-term tariff, which is a 2% discount off the standard variable rate for a fixed term. SSE […]