Almost five million homes that are paying by cash, cheque or card are being charged more on their bills

Energy companies should follow rules and look after their customers in the first place, Jonathan Brearley has said

The regulator will investigate whether suppliers take all reasonable steps before forced prepayment installations

The government had previously said Good Energy, Utilita and ScottishPower had the fewest voucher redemptions among suppliers

Britain’s largest energy supplier has committed £10 million for targeted prepayment customer support

Energy firms have reportedly stopped recovering outstanding debts from people who were switched onto prepay meters in recent weeks

Citizens Advice say more people couldn’t top up their prepayment meter than in 2022 than in the whole of the last decade

An Ofgem assessment had previously raised concerns over the company’s provision of additional support credits for prepayment customers

Grant Shapps has written to energy suppliers regarding the delivery of the vouchers to prepayment customers

Ofgem’s executive has warned over “concerning” cases that some vulnerable customers were cut off remotely