Octopus urges Ofgem to reduce costs for non-debit customers

Almost five million homes that are paying by cash, cheque or card are being charged more on their bills

Ofgem hits back at Energy UK for comments about ‘suppliers unfollowing rules’

Energy companies should follow rules and look after their customers in the first place, Jonathan Brearley has said

Ofgem hints at further action against “inappropriate” prepayment practices

The regulator will investigate whether suppliers take all reasonable steps before forced prepayment installations

Government under fire for energy voucher data

The government had previously said Good Energy, Utilita and ScottishPower had the fewest voucher redemptions among suppliers

British Gas to give thousands of customers free £250 credit

Britain’s largest energy supplier has committed £10 million for targeted prepayment customer support

Have energy suppliers halted debt collection from prepayment customers?

Energy firms have reportedly stopped recovering outstanding debts from people who were switched onto prepay meters in recent weeks

‘A prepayment customer was cut off every ten seconds in 2022’

Citizens Advice say more people couldn’t top up their prepayment meter than in 2022 than in the whole of the last decade

Nearly 25k Utilita prepayment customers to be compensated

An Ofgem assessment had previously raised concerns over the company’s provision of additional support credits for prepayment customers

Business Secretary raises concerns over prepayment customer support

Grant Shapps has written to energy suppliers regarding the delivery of the vouchers to prepayment customers

Suppliers slammed over remote switching households to prepayments

Ofgem’s executive has warned over “concerning” cases that some vulnerable customers were cut off remotely