Ofgem lowers price cap for prepayment customers

Ofgem has announced it will lower the level of a prepayment price cap which is expected to cut bills for around three million households. The change, which will come into effect on 1st October, will reduce energy bills for householders who prepay for their electricity, mostly with traditional coin or token operated prepayment meters. The […]

Energy price cap for prepayment customers come into effect

A temporary price cap for prepayment meter customers has now come into force. It is one of the Competition and Markets Authority’s (CMA) recommendations, following a two-year investigation into the energy market. It found people using prepayment meter customers had less choice and were paying “disproportionately higher bills” than customers paying by other means, including […]

Price cap to save prepayment customers £80 a year

Around four million households on prepayment meters are expected to save £80 a year on energy bills. Ofgem has announced a temporary price cap which will come into effect in April. It was one of the measures recommended by the competition watchdog following a two-year investigation of the energy market. The levels of cap will […]

Campaigners demand ‘equality’ for PPM energy customers

Fuel poverty campaigners delivered a message to the competition watchdog today, demanding “equality” for energy consumers on prepayment meters (PPM). Around a dozen of them from Fuel Poverty Action, National Right to Fuel Campaign, Unison and the All African Women’s Group, held placards that said ‘Your cap doesn’t fit’, ‘Higher Tariffs = Discrimination’ and ‘Cold […]

CMA consults on implementing PPM price cap

A consultation on the technical details of how the price cap for prepayment meter (PPM) customers will be calculated and implemented has been launched. The Competition and Markets Authority (CMA) proposed introducing a price cap for PPM customers from April next year following a two-year investigation into the energy market. It found the cheapest available […]

Ofgem to adopt CMA’s price cap and switching proposals

Plans to protect prepayment customers and encourage more switching have been revealed by Ofgem. The regulator has outlined its approach to the recommendations of the Competition and Markets Authority (CMA) following a two-year investigation which found Big Six companies have been overcharging customers. It also revealed two-thirds of householders are disengaged and paying more for […]

Ofgem investigates SSE’s prepayment meter processes

An investigation into energy company SSE’s prepayment meter (PPM) processes has been launched. It follows concerns about the Big Six supplier’s approach to switching its customers to PPM tariffs, particularly those in potentially vulnerable situations, according to Ofgem. The regulator will examine whether SSE breached the Standards of Conduct, which are aimed at ensuring suppliers […]

Prepayment energy customers ‘paying £250 more’

Customers on prepayment meters could save up to £250 if suppliers offered tariffs that were as competitively priced as those available to direct debit customers. The Competition and Markets Authority (CMA) found the tariffs on offer to prepayment customers are “not priced at a level consistent” with those on direct debit. It said domestic customers […]

Ofgem reviews ‘forced installation’ of prepayment meters

The number of “forcibly installed” prepayment meters (PPMs) has risen in the last few years, according to Ofgem. They were highest in 2013 when more than 111,000 PPMs were installed – 55,243 electricity meters and 55,898 gas meters, a spokesperson told ELN. Energy suppliers can get a warrant to install PPMs if customers fail to […]

British Gas accused of sleight of hand over disconnections

The bosses of British Gas were accused of being “disingenuous” about the number of people the firm has cut off. At its AGM yesterday it was accused of forcing customers struggling with energy bills to get prepayment meters, with campaigners claiming people were cutting themselves off when they didn’t have enough money for heating or […]