Shell Energy Retail to refund and compensate 12,000 customers

The energy supplier will have to make a total payment of £390,000 after charging customers above the price cap

Ofgem sets out plan to protect vulnerable consumers as market changes

The regulator has launched a consultation to find out how best to look after energy customers as the market undergoes ‘fundamental changes’

Ofgem whistleblower: ‘Millions of pounds of public money is being misspent’

Edd Fyfe, a former Counter-Fraud Officer at Ofgem E-Serve, claimed green energy schemes have been ‘seriously abused’

Ofwat plans to cut water bills by up to £25 a year

Households and businesses across England and Wales are expected to see water bills cut by £25 a year from 2020 to 2025. Water regulator Ofwat said it will set the cost of capital across the sector at a record low of 2.4% – it expects this to have a direct effect on the bills paid […]

Ofgem announces winners of £57.5m innovation awards

Ofgem has announced the winners of its annual Network Innovation Competitions. The energy regulator is providing up to £57.5 million across seven projects this year, with the intention of introducing new technologies and services to benefit consumers. Projects to be undertaken include Northern Gas Networks examining whether the UK’s gas networks can safely transport 100% […]

Water firms ‘must act to reduce customer debt’

Water companies must do more to deal with customers who are struggling to pay their bills. That’s according to water market regulator Ofwat, which estimates bad debt currently adds an average of £21 to each customer’s yearly bill. It says tackling this issue now by identifying which customers are having difficulties before they owe too much […]

Ofgem grants npower temporary licence exemption

Ofgem has granted npower a temporary exemption from various terms of its electricity and gas licences. A decision made by the regulator granted a “temporary and limited derogation from various elements of standard licence condition (SLC) 22C and SLC 31C”. It will enable the company to conduct a time-limited trial of a new version of its […]

Ofgem offers opinions on Scotland’s heat rules

Ofgem has responded to a Scottish Government consultation on new energy efficiency and heating regulations. The energy regulator said local authorities could play an important role, both in identifying how best to approach implementing heat networks and also setting targets for energy efficiency and decarbonisation. Ofgem said robust information will need to be available on which to base these decisions – […]

North Sea needs “arms length” regulator

The North Sea needs a new “arms length” body to oversee oil and gas extraction on the UK Continental Shelf according to the initial Wood review released yesterday. It said the regulator should be given stronger powers to administer sanctions and incentives, settle disputes between companies, attend operator consortia meetings – common practice in the […]

UK can squeeze 3-4 billion barrels from North Sea finds Wood review

Government and industry must work closer together on the UK Continental Shelf (UKCS) if it wants to squeeze out the maximum amount of oil and gas that can be recovered from it. That’s according to an interim report conducted by Sir Ian Wood on behalf of DECC, which claims an extra 3-4 billion barrels of […]