Ofgem: Supplier customer service satisfaction drops

Ofgem’s survey reveals Octopus as top-rated provider with 84% satisfaction, while EDF Energy, OVO Energy and ScottishPower fall below average

National Grid launches second phase of heat pump trial

The project involves more than 1,000 customers in a trial showcasing the potential of heat pump flexibility to cut energy bills and alleviate peak electricity demand

Energy UK urges government support amid energy bill debt crisis

The trade association in collaboration with fourteen major energy retail companies is urging the government to provide targeted financial support to households

Energy prices to change in January – but by how much?

The government is adjusting the EPC, which will see some households’ bills go up minimally

Government faces urgent call to nationalise all energy suppliers

Ministers have been urged to take the Big Five energy retailers and other failing retailers into public ownership

More suppliers to bump up energy bills

EDF dual-fuel customers will pay £1,138, an increase of £96

Small suppliers go big in business energy market

A new report finds the collective gas market share by non-large suppliers has grown from 17.0% in October 2005 to 56.2% in October 2020

ScottishPower profits surge 30% in first half of 2018

It said the increased revenue was a result of the UK’s long winter and having raised its energy prices

ScottishPower chases wrong customers for £4,300

ScottishPower sent bailiffs to collect £4,300 in unpaid bills at a home they didn’t actually supply with energy. Les and Jane Gornall from Aberystwyth labelled the energy company “cruel” after it continued to send letters demanding payment even though they had called up and told the firm they were British Gas customers. The ordeal reportedly began […]

The clock is ticking on P272

As of 1st April 2017 the new half-hourly (HH) settlement code, P272, will be complete allowing all 05-08 customers to see their energy usage in more detail than ever before.  Alan Davidson, Head of Commercial Energy at ScottishPower, gives an overview of what you need to know and the benefits P272 will bring to your […]