Water firms urged to take immediate action on open data

Despite the widespread public support for water companies opening their data, little progress has been made in terms of opening datasets, according to Ofwat

Billing issues untap wave of household water customer complaints

Thames Water and Southern Water stand out as poor performers in relation to written complaints, according to a new report

People’s trust in water companies at its lowest point since 2011

The number of people who find that water charges are fair dropped last year, according to a report

Water firms blocked from paying dividends if resilience is at risk

Companies that don’t link dividend payments to the environment and customers could face enforcement action

Ofwat launches investigation into South West Water’s environmental performance

The water regulator has opened enforcement cases against six major companies

Ofwat calls on water firms to support struggling customers

The water regulator has urged companies to deal sensitively with people with money issues

‘More than a third struggle to pay water bills fairly frequently’

Just a third of customers would trust their water firm to fix a problem quickly, according to a new survey

Water firms urged to help customers struggling to pay their bills

Water bills will see an average increase of 1.7%, Ofwat said

Scottish Water boss to step down after ten years

The company’s Chief will resign next year to enable a smooth transition to a new boss

Water firms exiting the market to refund customers

New rules by Ofwat will see retailers return customers’ credit balances in the event of a failure