Which smart meter?

Seven energy companies have vowed not to sell their products to customers while making smart meter installations. According to Which? research 93% of people say they would not let an […]

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By Tom Gibson

Seven energy companies have vowed not to sell their products to customers while making smart meter installations. According to Which? research 93% of people say they would not let an energy company salesperson into their home, and 31% would not even open the door to them.

When it comes to smart meters, customers will have no choice but to let the installer into their home. The seven energy companies, including First Utility, Ovo, and Co-operative Energy have agreed to the Which? ‘No selling, Just installing’ smart meter promise.

Which? executive director Richard Lloyd, said: “Smart meters have the potential to save consumers a lot of money on their energy bills. As consumers are expected to foot the billion-pound bill for the roll out energy companies must focus on installing them safely and efficiently, and not on the hard sell. We urge those that haven’t yet signed up to do the right thing by their customers and sign up today.”

Which? is concerned that energy companies may use the smart meter roll-out as an excuse to employ salespeople disguised as installers, as energy suppliers plan the roll out of 53 million smart meters by 2019.

To see which companies have signed up to the Which? ‘no selling, just installing’ smart meter promise, visit www.which.co.uk/smart