Sales agents who breach the rules when “face to face” selling are the focus of updated guidelines approved by Australian regulators.
The Australian Competition and Consumer Commission acted after concerns an existing code doesn’t make suppliers accountable for the behaviour of their sales employees.
ACCC Deputy Chair Delia Rickard said: “The scheme assists in educating sales agents about their obligations in dealing with consumers. It contains sanctions, including deregistration, for sales agents who do not comply with the standards set by the scheme.”
The regulator asked the company running the code, Energy Assured, to tighten up the rulebook.
The code now strengthens the ability to sanction energy retailers where systemic breaches of the code are identified, according to the ACCC.
In the UK, door to door selling without prior permission from a customer was banned by suppliers after reports of “misleading” sales tactics.