EDF takes on customers of Utility Point

The company will take over around 220,000 customers of the failed supplier

Big Zero Report 2022

EDF has been selected by Ofgem to take over nearly 220,000 domestic customers of the failed supplier Utility Point.

It was only last week that Utility Point ceased trading – that was followed by a process run by the energy regulator to secure the best deal possible for the customers.

EDF is offering customers a competitive tariff and will honour outstanding credit balances, including money owed to both existing and former customers of Utility Point.

Energy supplies for existing customers will continue as normal as they switch over to EDF on 18th September.

Customers of Utility Point will be contacted over the coming days about the changes, Ofgem said.

Neil Lawrence, Ofgem’s Director of Retail, said: “Your energy supply will not be interrupted. EDF will be in contact with customers next week with the next steps.

“Once transferred to EDF, customers can ask to be put onto another tariff, but should customers wish to switch, we advise waiting for the transfer from Utility Point to be completed.”

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