Octopus Energy Founder, Greg Jackson, has issued a warning regarding the functionality of In-Home Display (IHD), asserting that the technology is outdated.
In response to a customer’s tweet about issues with the IHD, Mr Jackson emphasised: “We’ve had a million such sessions looking at those darned things. They’re so bad.”
Greg Jackson said IHDs which connect to smart meters and allow people to see their energy consumption in almost real time, don’t always work as they should.
Mr Jackson said the spec is “a decade out of date”.
Mr Jackson explained the challenges, stating, “Smart meters can be really cheeky – they send about 200 different messages and all need to be in order to get the data.”
An Octopus spokesperson told Energy Live News: “We’re massive fans of smart meters – they’re super important for the energy transition and unlock the power of smart tariffs.
“We think it’s important that customers have as much control and oversight over their energy consumption and costs, so we developed the Octopus Home Mini – our very first hardware product, designed in-house and built in England.”
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