Water companies face fines for poor customer service
Water companies can be fined up to 10% of their turnover for poor customer service, as new…
Tag: Consumer Council for Water
Nearly two million water customers missing out on entitled help
More than 1.3 million low income households received bill reductions through water company…
Ofwat approves £1.6bn investment for UK water infrastructure
The investments in 31 schemes are expected to improve water resilience, storm overflows and…
Billing issues untap wave of household water customer complaints
Thames Water and Southern Water stand out as poor performers in relation to written complaints,…
‘Emergency desalination plant switched off due to high energy costs’
An MP has questioned the reasons behind the plant’s closure although the company says it is for…
Alan Lovell appointed as new Environment Agency Chair
He will take on the new role on 26th September 2022, succeeding current chair Emma Howard Boyd,…
United Utilities announces £280m support for struggling households
The announcement follows United Utilities' pledge to keep the average household water bill…
Severn Trent to slash water bills for 100k customers
The company has said customers can seek up to 90% reduction on their water bill
Major review launched into water affordability in the UK
The Consumer Council for Water will work with organisations from across industry and beyond to…
Three million households across England and Wales ‘struggling to afford water’
The Consumer Council for Water claims this is despite what it describes as "rapid…
