Billing issues untap wave of household water customer complaints

Thames Water and Southern Water stand out as poor performers in relation to written complaints, according to a new report

‘Emergency desalination plant switched off due to high energy costs’

An MP has questioned the reasons behind the plant’s closure although the company says it is for “maintenance work”

Alan Lovell appointed as new Environment Agency Chair

He will take on the new role on 26th September 2022, succeeding current chair Emma Howard Boyd, when her second term ends

United Utilities announces £280m support for struggling households

The announcement follows United Utilities’ pledge to keep the average household water bill ‘flat’ for this year

Severn Trent to slash water bills for 100k customers

The company has said customers can seek up to 90% reduction on their water bill