UK watchdog bans Oatly ads over ‘misleading’ green claims

The Swedish food company was told to withdraw its ads and give evidence on environmental claims

More than 19 million Brits targeted by ‘green’ scammers in the last 12 months!

Customers in the age group of over 55s are most likely to be targeted by phone, according to new research

PayPoint agrees to pay £12.5m after Ofgem’s investigation

The payments provider committed to removing exclusivity clauses from its contracts with energy suppliers

Energy firms use ‘threatening tones’ to receive money owed to them

Some energy suppliers “incorrectly” or “prematurely” involved debt collection agencies, according to Ofgem

More than 1m customers ‘overcharged’ by 18 energy suppliers

Failures to protect customers’ tariff prices after energy switching led to an accumulative £7.2 million extra cost

Two-thirds of UK’s branded food packaging ‘is not fully recyclable’

An analysis of 89 popular branded groceries also showed four-in-ten products had no labelling to show if they could be recycled

More than 200,000 households ‘set to fall into fuel poverty as economy tumbles’

That’s the suggestion from the End Fuel Poverty Coalition, which warns a second wave of the virus arriving during colder weather could be ‘catastrophic for individuals and health services’

‘Coronavirus has raised new issues for consumers but it has also magnified existing concerns’

That’s the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy Ombudsman, who spoke to ELN’s News Editor Jonny Bairstow about how the pandemic had affected the nature of complaints the organisation was receiving

Oil market turmoil – good or bad news for consumers?

The coronavirus crisis has affected all aspects of economic life but its impact on the oil and gas markets has been especially dramatic.

Fossil fuel products ‘should come with warning labels’

The smoking-style warnings should be used on petrol stations, energy bills and air tickets, experts say