More than seven million energy consumers on vulnerable register

The Energy Networks Association has launched a campaign called ‘Be Winter Ready’ to encourage consumers to prepare for the outages severe weather in the winter may bring

UK ‘needlessly generated 117m tonnes of energy-related emissions in 2018’

The firm suggests this indicates ‘ambivalence towards energy waste permeates every facet of UK life’

Half of all water customers ‘don’t understand their bills’

New research from Echo Managed Services suggests nearly 13.5 million households struggle to understand jargon in their bill

More than 300 retailers opt out of Black Friday sales to protect planet

The group suggests overconsumption and overproduction significantly contribute to climate change and pollution

More than 2.5m households ‘being unfairly charged for utilities’

A new report from Echo Managed Services found more than 9% of customers have received inaccurate energy bills in the last year

Ofgem sets out medium-term objectives amid changing energy sector

The regulator notes its main priority is to continue to ‘protect the interests of existing and future consumers’

Put customers in driving seat of EV charging scheme designs, says Citizens Advice

The consumer body says companies should guarantee minimum levels of savings or income

Lightbulb in dark room
Are energy suppliers leaving consumers in the dark?

A new survey of UK billpayers, conducted by customer service business Quadient, suggests the majority of customers seem to think so

Number of cheap energy deals ‘down 90% ahead of price cap’

A new Which? report says there are just eight tariffs costing less than £1,000 a year on the market

Illuminated light bulbs hanging in a row
Is utilities marketing leaving pensioners in the dark?

A new report suggests customers at different stages of life receive ‘starkly inconsistent’ marketing