Ofgem: Current ‘supplier hub’ arrangement will no longer be fit for purpose

The energy regulator says market reforms are needed as a result of significant technological changes impacting the sector

Majority of Brits ‘prefer renewable energy retailer’

A new survey reveals 86% of consumers believe it is worth buying goods that are made using 100% green energy

UK energy consumers ‘blind to energy bill costs’

A new report shows nearly half of all UK billpayers have paid for their energy bills via an estimate for the last 2.9 years

Millions of renters missing out on energy bill savings

As many as 4.5 million renters in the UK could be missing out on significant energy bill savings. That’s according to new statistics from consumer group Which?, which suggests despite three in 10 Big Six customers believing they would not save any money by switching, an average of £346 could be slashed from bills every […]

Jargon ‘causing energy bill confusion across UK’

Complicated jargon and confusing energy bills are preventing UK households from switching to cheaper energy deals. That’s according to a new report from the Institute of Public Policy Research (IPPR) and comparethemarket.com, which suggests simpler bill breakdowns and text alerts are needed to help drive consumer engagement. The report surveyed a number of consumer focus […]

Customer service ratings for utilities jump up 3%

The proportion of customers saying utility firms offer the best service across 14 different sectors has jumped from 10% to 13% in the last year. That’s according to a new survey of 1,025 members of the public conducted by service design consultancy Engine, which has seen utilities rise from twelfth to ninth place in terms of customer satisfaction. This 3% rise was […]

Energy providers ‘falling short on digital services’

Energy providers are falling short of customer’s expectations in terms of the digital services they provide. According to new research from Accenture, consumers’ expectations have become more demanding as other industries set high standards in digital areas, such as online banking. A third of energy consumers said their provider’s digital channels, such as websites and […]

Smart meters ‘changing 85% of consumers’ energy habits’

Around 85% of people with smart meters have cut energy use by changing how they act around the house. That’s according to a new report from Smart Energy GB, based on a 2,557-person survey of energy behaviour before and after upgrading to the new technology. The research shows smart meters are generally having a positive impact […]

Households overcharged £270m by billing errors

Around 3.8 million energy customers were overcharged a total of £270 million due to billing errors last year. That’s according to a report by uSwitch, which estimates it cost each household on average £72. Around 9% of them are yet to receive any money back from their supplier and 12% waited more than two months before the issue was […]

Cold weather ‘to add £1.2bn to UK energy bills’

The cold winter is expected to add a £1.2 billion to consumers’ energy bills. A report from comparethemarket.com stated gas bills are set to rise by 6.2% during the winter period. That’s an estimate of £46 extra on their annual gas bill, it added, based on National Grid’s expected energy usage and current tariffs. James Padmore, […]