More than 2.5m households ‘being unfairly charged for utilities’

A new report from Echo Managed Services found more than 9% of customers have received inaccurate energy bills in the last year

Ofgem sets out medium-term objectives amid changing energy sector

The regulator notes its main priority is to continue to ‘protect the interests of existing and future consumers’

Put customers in driving seat of EV charging scheme designs, says Citizens Advice

The consumer body says companies should guarantee minimum levels of savings or income

Lightbulb in dark room
Are energy suppliers leaving consumers in the dark?

A new survey of UK billpayers, conducted by customer service business Quadient, suggests the majority of customers seem to think so

Number of cheap energy deals ‘down 90% ahead of price cap’

A new Which? report says there are just eight tariffs costing less than £1,000 a year on the market

Illuminated light bulbs hanging in a row
Is utilities marketing leaving pensioners in the dark?

A new report suggests customers at different stages of life receive ‘starkly inconsistent’ marketing

Three million consumers owe £400m to their energy supplier

More than a tenth of energy billpayers now face average arrears to the tune of £134 each

Only 2% of UK public ‘can read an electricity meter’

Electricity retailer Powershop surveyed 2,000 consumers to find out how many were in the dark

Water firms ‘must innovate to protect vulnerable consumers’

The Consumer Council for Water says collaboration, communication and consistency are key

Ofgem: Current ‘supplier hub’ arrangement will no longer be fit for purpose

The energy regulator says market reforms are needed as a result of significant technological changes impacting the sector