‘Coronavirus has raised new issues for consumers but it has also magnified existing concerns’

That’s the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy Ombudsman, who spoke to ELN’s News Editor Jonny Bairstow about how the pandemic had affected the nature of complaints the organisation was receiving

Oil market turmoil – good or bad news for consumers?

The coronavirus crisis has affected all aspects of economic life but its impact on the oil and gas markets has been especially dramatic.

Fossil fuel products ‘should come with warning labels’

The smoking-style warnings should be used on petrol stations, energy bills and air tickets, experts say

Bulk of Brits ‘to turn off heating for summer by April’

A new survey finds 51% admit they would be turning the heating off to save money, while just 9% said they will be turning off heating for its environmental benefits

First-ever ‘low plastic zone’ launches in London

Three-quarters of businesses in the Cowcross Street area of Islington have permanently reduced the amount of single-use plastic they use and offer to customers

More than seven million energy consumers on vulnerable register

The Energy Networks Association has launched a campaign called ‘Be Winter Ready’ to encourage consumers to prepare for the outages severe weather in the winter may bring

UK ‘needlessly generated 117m tonnes of energy-related emissions in 2018’

The firm suggests this indicates ‘ambivalence towards energy waste permeates every facet of UK life’

Half of all water customers ‘don’t understand their bills’

New research from Echo Managed Services suggests nearly 13.5 million households struggle to understand jargon in their bill

More than 300 retailers opt out of Black Friday sales to protect planet

The group suggests overconsumption and overproduction significantly contribute to climate change and pollution

More than 2.5m households ‘being unfairly charged for utilities’

A new report from Echo Managed Services found more than 9% of customers have received inaccurate energy bills in the last year