Lightbulb in dark room
Are energy suppliers leaving consumers in the dark?

A new survey of UK billpayers, conducted by customer service business Quadient, suggests the majority of customers seem to think so

Number of cheap energy deals ‘down 90% ahead of price cap’

A new Which? report says there are just eight tariffs costing less than £1,000 a year on the market

Illuminated light bulbs hanging in a row
Is utilities marketing leaving pensioners in the dark?

A new report suggests customers at different stages of life receive ‘starkly inconsistent’ marketing

Three million consumers owe £400m to their energy supplier

More than a tenth of energy billpayers now face average arrears to the tune of £134 each

Only 2% of UK public ‘can read an electricity meter’

Electricity retailer Powershop surveyed 2,000 consumers to find out how many were in the dark

Water firms ‘must innovate to protect vulnerable consumers’

The Consumer Council for Water says collaboration, communication and consistency are key

Ofgem: Current ‘supplier hub’ arrangement will no longer be fit for purpose

The energy regulator says market reforms are needed as a result of significant technological changes impacting the sector

Majority of Brits ‘prefer renewable energy retailer’

A new survey reveals 86% of consumers believe it is worth buying goods that are made using 100% green energy

UK energy consumers ‘blind to energy bill costs’

A new report shows nearly half of all UK billpayers have paid for their energy bills via an estimate for the last 2.9 years

Millions of renters missing out on energy bill savings

As many as 4.5 million renters in the UK could be missing out on significant energy bill savings. That’s according to new statistics from consumer group Which?, which suggests despite three in 10 Big Six customers believing they would not save any money by switching, an average of £346 could be slashed from bills every […]