Energy Ombudsman
The Energy Ombudsman has reported on the first year of the energy broker dispute resolution scheme, with 741 disputes accepted, 69% upheld in favour of consumers
The government has launched a consultation on expanding support from the Energy Ombudsman to cover small businesses with less than 50 employees
OVO Energy has come under the scrutiny of Ofgem, following a surge of unresolved customer complaints and extensive waiting times
The Energy Ombudsman reportedly received more than 100,000 complaints in 2022
That’s the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy Ombudsman, who spoke to ELN’s News Editor Jonny Bairstow about how the pandemic had affected the nature of complaints the organisation was receiving
Consumer bodies are calling on householders to shop around and switch to a better deal
It will come into effect from 1st April 2019 for standard variable tariff and prepayment meter customers
Ofgem has a consultation on its proposals until 23rd January 2019
Half a million people and small businesses may not getting compensation from their energy company for poor service or wrong billing, Labour claimed today. Labour said this means unresolved complaints could be up to 20 times higher than official complaint figures suggest. It referred to a 2013 report by regulator Ofgem which found 5% of […]