Energy Ombudsman reviews broker scheme’s first year

The Energy Ombudsman has reported on the first year of the energy broker dispute resolution scheme, with 741 disputes accepted, 69% upheld in favour of consumers

Free advice on energy disputes for more than 200,000 small UK businesses

The government has launched a consultation on expanding support from the Energy Ombudsman to cover small businesses with less than 50 employees

OVO Energy’s complaint backlog sparks Ofgem action

OVO Energy has come under the scrutiny of Ofgem, following a surge of unresolved customer complaints and extensive waiting times

Complaints from energy customers spiked to record last year

The Energy Ombudsman reportedly received more than 100,000 complaints in 2022

‘Coronavirus has raised new issues for consumers but it has also magnified existing concerns’

That’s the suggestion from Matthew Vickers, CEO and Chief Ombudsman at the Energy Ombudsman, who spoke to ELN’s News Editor Jonny Bairstow about how the pandemic had affected the nature of complaints the organisation was receiving

Energy price cap reduction ‘doesn’t give consumers a good deal’

Consumer bodies are calling on householders to shop around and switch to a better deal

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Ofgem’s energy price cap increase: Responses

It will come into effect from 1st April 2019 for standard variable tariff and prepayment meter customers

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Extra Energy collapse: Responses

It is the sixth supplier to have ceased trading this year

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Tougher checks for new energy suppliers: Industry responds

Ofgem has a consultation on its proposals until 23rd January 2019

Unresolved energy complaints “20 times higher” than official stats

Half a million people and small businesses may not getting compensation from their energy company for poor service or wrong billing, Labour claimed today. Labour said this means unresolved complaints could be up to 20 times higher than official complaint figures suggest. It referred to a 2013 report by regulator Ofgem which found 5% of […]