Following an investigation by Ofwat, Welsh Water has been ordered to pay £40 million in compensation to customers due to “misleading” performance data on leakage and water consumption

The water regulator has finalised financial penalties and payments for all water companies, with the majority being required to return money to customers

The regulator will apply the recovery mechanism from next year to block customers from covering inappropriate executive bonuses and will continue to report on bonus reviews annually

Cathryn Ross, now serving as interim co-chief executive of Thames Water, faced scrutiny from MPs for her role in approving the 2014 price review that contributed to Thames Water’s financial struggles

The water regulator has given final approval for £2.2 billion worth of infrastructure schemes to address water sector challenges

Ofwat plans to ensure customers don’t fund executive bonuses that aren’t earned through company performance

Water bills will follow the upward trend of other costs and will add an extra £31 to a typical household’s utility bills

The water regulator has opened enforcement cases against six major companies

The water regulator has urged companies to deal sensitively with people with money issues

It is inviting written evidence from interested individuals and organisations by 24th June 2022