energy suppliers

The former company’s software-as-a-service (SaaS) platform provides energy suppliers with solutions, including customer relationship management, billing and financial management

Measures including ’emergency’ and ‘friendy hours credit’ could reduce the number of prepayment customers temporarily going without energy, Ofgem says

New checks planned for suppliers which cannot meet their financial obligations and effectively serve their customer base

Energy suppliers would be allowed to restart debt collection from July but they could face enforcement action for aggressive practices against customers

Personalised advice and transparent information about the costs, benefits and payback of available technologies are among the measures to encourage more consumers to make sustainable decisions

Ofgem is consulting on issuing them with final orders

The regulator said Delta Gas and Power, GnERGY, Robin Hood Energy and Toto Energy could lose their licence if the Renewables Obligation payments are not made

New research reveals some energy companies are still rolling out outdated smart meters that fail to work when consumers move to a different supplier

Ofgem has launched a review, following which the regulator expects the rule to be implemented from early 2020

More than 440,000 customers moved to a different power supplier last month