Watchdog warns four water companies about flood of complaints

Thames Water, Northumbrian Water, Essex and Suffolk Water and Hafren Dyfrdwy have been put ‘on report’ by the Consumer Council for Water

Water companies ‘must address concerns over unfair bills’

The Consumer Council for Water suggests water providers are failing to close a “gulf” between high levels of satisfaction with the quality of services provided and unhappiness regarding high costs

Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Complaints
Switching rises up the ranks in terms of most energy complaints

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

Could ‘robotic ant’ solar tech put humans out of a job?

Osoji Solar seems to think so – it says its dust-cleaning devices could significantly boost solar efficiency

SmartestEnergy launches new grid flexibility service

Its product uses technology provided by Origami Energy

New service to make ESOS criteria easier to meet

GDF SUEZ Energy UK has launched a new service to help businesses meet the requirements of the new Energy Savings Opportunity Scheme (ESOS). The new law means all large businesses must keep details of all the energy and fuel they use and look at how they could use less. They must then give this into […]

Two in five unhappy with utility’s customer service

Two out of five consumers are unhappy with the customer service from their utility provider according to a new survey released this week. The research found most consumers rated customer service as the second most important factor in choosing a supplier – behind price in first – but three in ten said it was the […]

Two in five unhappy with utility's customer service

Two out of five consumers are unhappy with the customer service from their utility provider according to a new survey released this week. The research found most consumers rated customer service as the second most important factor in choosing a supplier – behind price in first – but three in ten said it was the […]