Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff

Thames Water, Northumbrian Water, Essex and Suffolk Water and Hafren Dyfrdwy have been put ‘on report’ by the Consumer Council for Water

The Consumer Council for Water suggests water providers are failing to close a “gulf” between high levels of satisfaction with the quality of services provided and unhappiness regarding high costs

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

The firm ranked first for customer service in the UK when bench-marked against the UK Customer Service Index

Osoji Solar seems to think so – it says its dust-cleaning devices could significantly boost solar efficiency

Its product uses technology provided by Origami Energy

GDF SUEZ Energy UK has launched a new service to help businesses meet the requirements of the new Energy Savings Opportunity Scheme (ESOS). The new law means all large businesses must keep details of all the energy and fuel they use and look at how they could use less. They must then give this into […]

Two out of five consumers are unhappy with the customer service from their utility provider according to a new survey released this week. The research found most consumers rated customer service as the second most important factor in choosing a supplier – behind price in first – but three in ten said it was the […]