Energy suppliers hit back at Ofgem over its review on “weaknesses” in direct debits

The regulator has said it has identified “moderate to severe weaknesses” in Ecotricity, Good Energy, Green Energy UK, Utilita, TruEnergy and UK Energy Incubator Hub

Utility Warehouse appoints OVO’s executive as CCO

David Walter has also worked with Centrica and SSE

British Gas paid £160k for Warm Home Discount failings

“A significant number” of British Gas customers was affected by an IT issue

Energy crisis brings price war to an end, says Utility Warehouse Chief

Andrew Lindsay said energy supplier collapses reflect a flawed policy of ‘competition at all costs’

Utility Warehouse to pay £1.5m for ‘mistreating customers in debt’

Energy regulator found that the London-based supplier did not take the necessary steps to treat some customers fairly in the period between 2013-2019

Utility Warehouse to pay £450k for overcharging energy customers

The supplier will refund and compensate 3,430 Warm Home Discount customers for charging them above the default tariff cap level

Ofgem investigates Utility Warehouse over treatment of customers in debt

The regulator will look into whether the energy supplier has appropriate repayment options in place

npower deal creates ‘Big Seven’ energy firms

The head of npower said Britain is “well on its way to having a Big Seven rather than a Big Six” in the energy industry after selling its subsidiaries to a smaller supplier. Telecom Plus, a supplier of energy and telephony services trading as Utility Warehouse, will take over contracts from npower to supply gas […]

Small energy suppliers fare well in customer survey

Smaller independent power suppliers are more popular than their Big Six counterparts in terms of customer satisfaction, according to a recent survey from Which? Richard Lloyd, Which? executive directorsaid: “The small energy companies perform much better than the larger suppliers in our survey. If this was a properly functioning and competitive market, they would be […]