Utility Warehouse

“A significant number” of British Gas customers was affected by an IT issue

Andrew Lindsay said energy supplier collapses reflect a flawed policy of ‘competition at all costs’

Energy regulator found that the London-based supplier did not take the necessary steps to treat some customers fairly in the period between 2013-2019

The supplier will refund and compensate 3,430 Warm Home Discount customers for charging them above the default tariff cap level

The regulator will look into whether the energy supplier has appropriate repayment options in place

The head of npower said Britain is “well on its way to having a Big Seven rather than a Big Six” in the energy industry after selling its subsidiaries to a smaller supplier. Telecom Plus, a supplier of energy and telephony services trading as Utility Warehouse, will take over contracts from npower to supply gas […]

Smaller independent power suppliers are more popular than their Big Six counterparts in terms of customer satisfaction, according to a recent survey from Which? Richard Lloyd, Which? executive directorsaid: “The small energy companies perform much better than the larger suppliers in our survey. If this was a properly functioning and competitive market, they would be […]