Ofgem has launched an investigation to determine whether Scottish and Southern Electricity Networks (SSEN) has been adhering to the regulations concerning fair treatment of customers, maintenance of a Priority Services Register and adequate resource allocation to fulfil their obligations.
SSEN operates as the electricity distribution network provider for Northern Scotland and Central Southern England.
Additionally, Ofgem is investigating four OVO licensed supply entities that are part of the parent company, OVO Energy Limited.
The focus of the investigation lies on evaluating their compliance with various Standard Licence Conditions (SLCs) within the Gas and Electricity Supply Licences.
These SLCs specifically pertain to the fair treatment of domestic customers, obligations towards customers registered under the Priority Services Register and “the safety and practicality of customers’ prepayment meters in all circumstances”.
However, it is important to note that the initiation of this investigation does not imply that any findings have been made regarding non-compliance either by OVO or SSEN.
Ofgem is currently in the process of examining the matter and will provide updates as the investigations progress.
An SSEN Distribution spokesperson told ELN: “We note Ofgem’s announcement and will fully support the evidence-gathering process. As referenced, the opening of this investigation does not imply any findings of non-compliance.”
ELN has contacted Ofgem for comment – Ofgem has declined to provide additional comments as the investigations are currently underway.
ELN has reached out to OVO Energy for comment.