Watchdog calls on government to help off-grid fuel customers

The Government needs to help off-grid fuel customers who are struggling with rising bills, a consumer watchdog has warned. Responding to the OFT’s study into the off-grid energy market, Consumer […]

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By Vicky Ellis

The Government needs to help off-grid fuel customers who are struggling with rising bills, a consumer watchdog has warned. Responding to the OFT’s study into the off-grid energy market, Consumer Focus said it was concerned that off-grid customers were more likely to be on the verge of fuel poverty.

Audrey Gallacher, Director of Energy at Consumer Focus said: “With heating oil and other similar fuels so difficult to afford, much more also needs to be done by the Government to target help to these households to make their homes more energy efficient and cheaper to heat.”

At the summit yesterday, the Prime Minister and the Energy Secretary met with energy companies as well as consumer groups and Ofgem to discuss the problem of rising energy bills.

Energy suppliers agreed to look at ways to enable customers to compare their gas and electricity consumption, while government committed to fund letters to four million of the most vulnerable energy customers in Great Britain, from December 2011, to tell them they are eligible for free or heavily discounted insulation to their loft or cavity walls.