Energy Live News interviews Birlasoft

Birlasoft and Energy Live News have produced a series of blogs and articles focused on using cutting edge technological solutions to overcome key challenges in the Energy and Utility industries.

Various Methods Enabling Companies to Learn About Their Customers: A Guide

In some people’s view, the energy sector has been left behind in a digital world. However, there are some companies out there looking to bring the industry into the 21st century, providing API services to help business monitor their energy uses. Below, we discuss how.

Is now the time to reforecast your electricity?

In the light of the changes caused by the COVID-19 pandemic, it’s never too soon to talk to your electricity supplier – especially if you’re on a flexible contract.

By 2030, community energy should power the equivalent of 2.2 million homes across UK

That’s the verdict from Community Energy England, which says community-owned initiatives could generate 5,270MW by this time

Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’

Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff

Nearly two-thirds of water consumers want more supplier transparency

A new report suggests the public want to understand more about where their money goes and how it is spent

Majority of customers ‘want to save energy but don’t know how’

A new report highlights a general lack of consumer awareness, with 45% of people still being unsure about which domestic appliances use the most power

Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Switching rises up the ranks in terms of most energy complaints

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

Customer service survey
Small energy firms take the lead over Big Six in satisfaction survey

Octopus Energy, which supplies more than 400,000 households, took first place on the rankings