In some people’s view, the energy sector has been left behind in a digital world. However, there are some companies out there looking to bring the industry into the 21st century, providing API services to help business monitor their energy uses. Below, we discuss how.
In the light of the changes caused by the COVID-19 pandemic, it’s never too soon to talk to your electricity supplier – especially if you’re on a flexible contract.
That’s the verdict from Community Energy England, which says community-owned initiatives could generate 5,270MW by this time
Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff
A new report suggests the public want to understand more about where their money goes and how it is spent
A new report highlights a general lack of consumer awareness, with 45% of people still being unsure about which domestic appliances use the most power
That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed
Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints
Octopus Energy, which supplies more than 400,000 households, took first place on the rankings
The Consumer Council for Water says the industry must boost underwhelming levels of customer satisfaction