Nearly two-thirds of water consumers want more supplier transparency

A new report suggests the public want to understand more about where their money goes and how it is spent

Majority of customers ‘want to save energy but don’t know how’

A new report highlights a general lack of consumer awareness, with 45% of people still being unsure about which domestic appliances use the most power

Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Complaints
Switching rises up the ranks in terms of most energy complaints

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

Customer service survey
Small energy firms take the lead over Big Six in satisfaction survey

Octopus Energy, which supplies more than 400,000 households, took first place on the rankings

‘Water companies must act to improve fairness and value for money’

The Consumer Council for Water says the industry must boost underwhelming levels of customer satisfaction

Octopus Energy hav-ink success with customer ratings

Octopus Energy has been voted uSwitch’s ‘Supplier of the Year’ in terms of customer satisfaction. Beating the Big Six, the small supplier hit a 96% overall customer satisfaction score in a survey of more than 17,000 UK consumers. It also came top in four other categories including Best Customer Service and Most Likely to be […]

New energy supplier complaint tool launches

Citizens Advice has launched a new tool to help small businesses choose an energy supplier. The new league table, to be released quarterly, allows millions of small firms to compare how well suppliers are managing their complaints so they can make informed decisions on how best to avoid delays and extra expenses. E.ON takes first place in its handling […]

Customers want personalised energy experience, survey finds

Consumers are interested in having energy management technologies in their homes, with a majority wanting a personalised experience. That’s according to a survey by Accenture, which asked around 10,000 people from 17 countries, including the UK, about this topic. It revealed 92% would be more satisfied if their energy provider could personalise their overall customer […]

Energy suppliers ‘not excited about customer engagement’, says Ofgem

Energy suppliers are not keen on implementing measures to engage customers with the market. That’s according to Rachel Fletcher, Senior Partner at Ofgem, who was speaking at an event in London last week. Her comments come as the regulator is working towards implementing the recommendations from the Competition and Markets Authority (CMA) following a two-year investigation. […]