By 2030, community energy should power the equivalent of 2.2 million homes across UK

That’s the verdict from Community Energy England, which says community-owned initiatives could generate 5,270MW by this time

Fifth of energy suppliers ‘keep customers on hold for longer than ten minutes’

Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff

Nearly two-thirds of water consumers want more supplier transparency

A new report suggests the public want to understand more about where their money goes and how it is spent

Majority of customers ‘want to save energy but don’t know how’

A new report highlights a general lack of consumer awareness, with 45% of people still being unsure about which domestic appliances use the most power

Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Complaints
Switching rises up the ranks in terms of most energy complaints

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

Customer service survey
Small energy firms take the lead over Big Six in satisfaction survey

Octopus Energy, which supplies more than 400,000 households, took first place on the rankings

‘Water companies must act to improve fairness and value for money’

The Consumer Council for Water says the industry must boost underwhelming levels of customer satisfaction

Octopus Energy hav-ink success with customer ratings

Octopus Energy has been voted uSwitch’s ‘Supplier of the Year’ in terms of customer satisfaction. Beating the Big Six, the small supplier hit a 96% overall customer satisfaction score in a survey of more than 17,000 UK consumers. It also came top in four other categories including Best Customer Service and Most Likely to be […]

New energy supplier complaint tool launches

Citizens Advice has launched a new tool to help small businesses choose an energy supplier. The new league table, to be released quarterly, allows millions of small firms to compare how well suppliers are managing their complaints so they can make informed decisions on how best to avoid delays and extra expenses. E.ON takes first place in its handling […]