customer

In the light of the changes caused by the COVID-19 pandemic, it’s never too soon to talk to your electricity supplier – especially if you’re on a flexible contract.

That’s the verdict from Community Energy England, which says community-owned initiatives could generate 5,270MW by this time

Consumer body Which? made 432 calls to 36 energy suppliers at different times of the week to test how long it took before a customer could speak with a member of staff

A new report suggests the public want to understand more about where their money goes and how it is spent

A new report highlights a general lack of consumer awareness, with 45% of people still being unsure about which domestic appliances use the most power

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Issues related to changing supplier have overtaken customer service as the second largest source of unresolved energy complaints

Octopus Energy, which supplies more than 400,000 households, took first place on the rankings

The Consumer Council for Water says the industry must boost underwhelming levels of customer satisfaction

Octopus Energy has been voted uSwitch’s ‘Supplier of the Year’ in terms of customer satisfaction. Beating the Big Six, the small supplier hit a 96% overall customer satisfaction score in a survey of more than 17,000 UK consumers. It also came top in four other categories including Best Customer Service and Most Likely to be […]