Consumers could be at risk in the jockeying for a bigger slice of the retail market by energy companies. The warning comes from the chief of the Citizens Advice Bureau (CAB), Gillian Guy, who has made a plea to the energy industry to pull together on behalf of vulnerable customers.
Her comments come after the Prime Minister and the Energy Secretary called an energy summit in London this week, where consumer groups, energy suppliers and Ofgem agreed on plans to help consumers save money on their bills.
After attending the summit, the CAB’s CEO told ELN a key goal would be: “getting the industry to work together and not to keep working for extra territory at the cost of consumers. If we all work together in the interests of consumers, particularly the most vulnerable, that would be a key result.”
She warned that five million households are in fuel poverty and could be tipping into the position of choosing whether to heat their homes or eat.