New Ofgem boss addresses staff morale and turnover concerns

Mark McAllister, Ofgem’s incoming Chair, has voiced concerns about low staff morale and high turnover

Mark McAllister, the incoming Chair of Ofgem, appeared before the parliamentary energy select committee last week, addressing several key issues within the energy regulator.

Mr McAllister expressed apprehensions regarding low staff morale and high employee turnover, referencing the disruptive “internal transformation project” that Ofgem initiated during the energy crisis.

This project incurred a £2 million cost, consulting McKinsey for their services.

The Public and Commercial Services Union (PCS) has welcomed the incoming Chair’s interest in addressing these issues, which PCS members and representatives at Ofgem have consistently brought to the employer’s attention in recent years.

PCS general secretary Mark Serwotka said: “We have been raising concerns about retention, morale, and the impact of the transformation project with Ofgem since it was launched and we look forward to engaging with Ofgem’s incoming Chair on proposals on how to improve Ofgem’s attractiveness as an employer.

“In particular, we hope that he will work with us to support Ofgem’s lowest-paid staff during this winter, as many of them struggle to pay their energy bills and are forced to rely on food banks and take on debt in order to make ends meet. Warm words and expressions of concern must be turned into action.”

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