Energy industry responds to UK’s first ever red extreme heat warning

UK’s network infrastructure is designed for extreme temperatures, according to the Energy Networks Association

Companies’ emergency plans not sufficient to deal with Storm Arwen, finds Ofgem

The regulator has said some companies did not respond quickly enough to deal with the impact the storm had on customers

Network operators ordered to improve storm responses

The government has published a plan requiring companies to review their severe weather processes

Western Power Distribution to pay £14.9m after ‘failing vulnerable customers’

An Ofgem investigation concluded that the company failed to support some of its customers during power cuts

Storm Eunice-struck homes to receive an extra £50 payment

Homes impacted by Storm Eunice will be eligible to receive £50 after 24 hours without electricity

Companies receive half a million calls from customers affected by storm

Five DNOs had a significant spike in the volume of calls while Storm Arwen was hitting the UK, Ofgem said

Customers get £2.3tn compensation cheques!

One of Northern Powergrid customers told ELN that it “was nice to dream for a minute or two”

How could tree data help reduce power cuts?

UK Power Networks has used smart software which resulted in fewer outages

Kwasi Kwarteng: “Completely unacceptable that there are still homes off power”

The Business and Energy Secretary said it is ‘frustrating’ 3,900 are still without power in the North East

Suffolk village ditches overhead power lines to enjoy uninterrupted views

Nearly 5,000 metres of overhead lines were replaced by new underground cabling in a £600k project